Complaints handling

Please contact our team with the nature of your concern, relevant listing or service, dates involved and preferred method of response. Do not include passwords, identity documents or confidential transaction materials in an ordinary enquiry. We aim to acknowledge complaints promptly, assess them fairly, preserve relevant records and provide a response or explain what further information is needed. Concerns involving privacy, security, suspected fraud, sanctions or staff conduct may be escalated. The operator should publish a monitored complaint contact and internal response targets before launch.